Greening is Believing. How The Experience Trumps Promotion in Sustainable Travel Marketing
October 3, 2011 by Alexi Huntley Khajavi

Peru is on a roll. It's been four years since my last visit, and I've spent a week experiencing a staggering amount of growth in development and tourism since then. I am convinced that the next four years will bring even more growth to this amazing country.
Tourism is Peru's 3rd largest industry behind mining and fishing, representing 7% of GDP and is the country's fastest growing industry. Over the last 5 years, tourism has grown at an annual rate of 25%, faster than any other country in South America. The Peruvian government has allocated significant resources to travel via their promotion institution, Prom Peru, while the private sector and academia give a considerable "share of mind" to tourism with some of the best and brightest working in and/or studying tourism and hospitality at accredited programs like the one at Universidad San Ignacio de Loyola.
I was recently invited to speak at the Second Annual International Symposium on International Tourism, an event organized by Rainforest Alliance, the Swiss Import Promotion Programme, Prom Peru and the University of St. Ignatius Loyola. The objective of the event was to provide local suppliers with strategic tools to better implement and manage destination marketing and sustainable travel development.
At MercuryCSC, a tourism marketing agency, we specialize in connecting brands and destinations with travelers who value authentic places and immersive experiences, a segment that is known as the Geotraveler. To be successful in reaching Geotravelers, we maintain that travel-oriented brands must integrate sustainability into the business itself.
It's not the primary reason these folks travel, nor is it the most important criteria for them when purchasing travel. Authenticity and experiential travel (despite these terms' march toward cliché status) are still the key purchase drivers for the higher-end, active Geotraveler. This fact can be something of a shock to sustainable travel practitioners, who mistake it as an argument against sustainability. In fact, the opposite is true.
The educated, active traveler has evolved a resistance to our industry's attempt at promoting our "greenness." After years of greenwashing, they no longer trust our claims, or at least feel less inclined to rely solely on what we say about ourselves. Instead, they rely on their peers and their own experiences on the ground. They are empowered to see for themselves and inquire the staff, guides and receptionists directly, and then they share those personally recorded observations with others.
"But Alexi!" you might say. "Most travelers aren't experts in sustainable tourism. They don't know who or what is sustainable and what's not."
While that's true, it's also a pretty weak excuse. One doesn't have to be an expert to figure out that there's no recycling program or nothing locally grown on the menu. In many cases, we're not doing the simple things to be sustainable. Get this base-level sustainability in order, and then we can talk about more complex, behind-the-scenes initiatives that might necessitate some explanation to your guests.
The responsibility and opportunity for sustainable travel has shifted squarely to the supplier of the experience, not the marketer. Rather than fighting it, as an industry we should be celebrating it. Our core consumers are ignoring the slickness with which we say we are sustainable, and instead seeing for themselves. As a service industry that merchandises experiences as opposed to stuff, tourism is well positioned to benefit from this shift in consumer savvy.
So stop waiting for a slick marketing plan to back it up before implementing simple sustainability initiatives. Your customers will take notice, I promise.

Costa Rica has led the way for many destinations and is to be commended. What’s also encouraging is their commitment to continuous improvement. To have 24% of suppliers achieve certification is also a major achievement that other destinations in wealthier parts of the globe should try to emulate.
The article helpfully draws attention to what I think are the deeper problems and causative issues – the fact that we still tackle environmental issues from a sectoral perspective. The real need now is to change our mindsets and perceptions and break down the silos that separate culture from environment, economic from social. Tourism could be 100% green but if the benefits of tourism don’t outweigh the social, cultural costs then we’re still failing. Alex Khajavi’s statements about the need for holistic, systems approach is right but is unlikely to happen until participants cease seeing the problem through a reductionist, industrial lens.
After nearly 40 years in tourism, I am convinced that the real task now is to shift mindsets and help tourism leaders at the community level articulate a vision for a healthy tourism economy that does not cost the earth. Costa Rica may not be perfect but it has many inspiring stories to tell. Guests are probably more keen to understand the struggle towards “sustainability” than to be fed vaporous platitudes. We’re all human and having to make tough choices. I really like this sentence: The responsibility and opportunity for sustainable travel has shifted squarely to the supplier of the experience, not the marketer.
Conscious Travel (www.conscioustourism.wordpress.com) is likely my last attempt to contribute to this great work and will focus on the developing capacity within tourism communities to become the change/healing agents needed to midwife a new way of being on the planet.