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MercuryCSC

Creative Strategic Communications

Messages from Mercury

When The Real Brands Stand Up

February 7, 2011 by Alexi Huntley Khajavi

"Take it easy, enjoy yourself, relax and don't rush into something," all sage words of advice I received from friends and colleagues when I notified them that I was leaving Nature Group, a family company I had started and helped grow for the last 8 years. The feeling of leaving something that I was so in-tune and enamored with felt a little like leaving a concert right in the middle of the set. The strangeness of it all was only eclipsed by my excitement from walking away from something I knew, to something that was going to be unchartered waters.

Alexi. The old life in Costa Rica.

For the first time during in my 15 year professional travel career, I was finally behaving like a traveler and not a tourist. I set out with an open mind and no set plans, I was considering all options, quietly observing the landscape before jumping. I stayed active and attended travel shows, seminars and events and I listened more than I spoke.

And I figured something out.

I actually never had a job in the travel industry. I also never had to sell anything in the travel industry either. The fact is, I have had the good fortune of working with brands and products that sell themselves, I only needed to facilitate the sale like a good conductor at the symphony. The fact is, too many "experts" in travel think they know how to fool the audience. Does a photo of a fake tanned and finely toned couple really sell more rooms or does that image just happen to sell everything from life insurance to Viagra? I mean come on, who's drinking the Kool Aid here?

There are fine destinations, hotels and tour operators that offer a unique and compelling story to a voracious audience who values authentic destinations and immersive experiences. The key to all effective marketing and communications strategy is applying left-brain research to right-brain creative and executing it with hard-nosed tenacity.

That's why I gladly ended my sabbatical last month and joined the ranks of MercuryCSC, a creative marketing communications firm, that listens more than it speaks, and as they say in Montana, "just gets it done."

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